Payment & Cancellation Policy

This Payment & Cancellation Policy (“Policy”) forms part of the Terms & Conditions and governs all financial transactions between Wagner & Company (“we”, “us”, “our”) and any client, user, visitor, or contracting party (“you”, “your”, “the Client”) engaging with our website, products, or consulting services (collectively, the “Services”). Where a written service agreement has been established between parties, such agreement will take principle over this policy.

By accessing our Site, requesting a quotation, or entering into a service agreement, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy.

1. Definitions

1.1 Deposit refers to the upfront portion of the total project or service fee that must be received before any work commences.
1.2 Final Payment refers to the outstanding balance due before delivery or release of final documentation, work, or materials.
1.3 Business Days means Monday to Friday, excluding South African public holidays.
1.4 Commencement Date refers to the date on which written or digital acceptance of a quotation or proposal is received and the Deposit has cleared in our account.

2. Scope of Application

This Policy applies to:

  • All service engagements, consulting arrangements, project-based work, and deliverables offered by Wagner & Company;

  • All payments made through our website, via bank transfer, online payment gateway, or any other authorized method;

  • All clients and users interacting with or purchasing services from us, whether locally in South Africa or internationally.

3. Pricing and Quotations

3.1 All quotations, proposals, and pricing are valid for 30 (thirty) calendar days from the date of issue unless otherwise stated in writing.

3.2 Prices are quoted exclusive of VAT (where applicable) and exclusive of transaction or international transfer fees. Clients are responsible for ensuring the full invoiced amount reflects in our bank account.

3.3 We reserve the right to adjust our pricing without notice for new engagements or renewals.

3.4 Quotations or estimates do not constitute a binding agreement until accepted in writing and the Deposit has been paid and cleared.

4. Deposit and Payment Terms

4.1 An initial non-refundable deposit of 30% (unless otherwise agreed upon in writing) of the total project or service fee is required to secure a booking and commence work. The initial non-refundable deposit percentage can vary based on the scope of work and is subject to the service agreement.

4.2 The Deposit confirms your commitment and is used to allocate resources, prepare documentation, and commence initial tasks. No work shall begin until the Deposit is received and reflects in our account.

4.3 The remaining balance is due upon completion of work but before any final documentation, files, deliverables, or intellectual property are released or transferred.

4.4 All invoices are payable within [7–14] Business Days of issue unless otherwise specified in the service agreement.

4.5 Payments must be made by electronic funds transfer (EFT) or through our approved payment gateway (e.g., PayFast, PayPal, Stripe).

  • Any transaction or bank fees shall be borne by the Client.

  • The Client must ensure that the full invoiced amount reflects in our designated account.

4.6 We do not accept cash or cheques.

4.7 Late payments may attract interest at the prime lending rate plus 2.5%, calculated daily and compounded monthly until full payment is received.

5. Non-Payment, Default and Suspension

5.1 Failure to make payment by the due date shall constitute a material breach of agreement.

5.2 In the event of non-payment or partial payment:

  • All work will be immediately suspended until outstanding amounts are settled;

  • We reserve the right to withhold or revoke access to any documents, reports, materials, or deliverables;

  • Ownership and intellectual property rights in any produced work shall remain vested in Wagner & Company until full payment is received.

5.3 Invoices that remain unpaid for 30 (thirty) days or more may be referred to a debt collection agency or attorney, and the Client shall be liable for all legal and collection costs incurred.

6. Cancellations and Terminations

6.1 By the Client:

  • Cancellations must be made in writing to info@wagnerconsultancy.com.

  • If cancellation occurs before commencement, the non-refundable Deposit will be retained to cover administrative and preparatory costs.

  • If cancellation occurs after commencement of work, the Client remains liable for all work completed to date, calculated on a pro-rata basis, plus any costs incurred.

  • No refunds shall be made for work already performed or where significant time and resources have been allocated.

6.2 By Wagner & Company:

  • We reserve the right to cancel or terminate a project or Service at any time if the Client breaches these Terms or fails to make timely payment.

  • In such cases, any completed deliverables may be withheld until full settlement is received.

6.3 Force Majeure:

  • Neither party shall be liable for delays or failures to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, internet failures, strikes, or war.

  • In such cases, performance timelines will be extended proportionately, but fees for work completed remain due.

7. Refund Policy

7.1 All Deposits are strictly non-refundable.

7.2 Refunds for payments made beyond the deposit (e.g., full upfront payments) will only be considered in cases of:

  • Proven error on our part resulting in non-performance; or

  • Mutual written agreement between both parties.

7.3 Refunds, where applicable, will be made within 30 Business Days of approval and will exclude transaction fees, administrative costs, and third-party charges.

7.4 Chargebacks or reversal requests through payment processors without prior written dispute notice are considered breach of contract and may result in legal action.

8. Deliverables and Ownership

8.1 All intellectual property, reports, plans, or documents remain the property of Wagner & Company until payment in full has been received.

8.2 Once payment reflects and the project is closed, ownership of final approved deliverables transfers to the Client, unless otherwise stated in writing.

8.3 Drafts, preliminary work, and internal working files remain the property of Wagner & Company and are not included in deliverables.

9. Dispute Resolution

9.1 In the event of a payment dispute, both parties agree to first attempt amicable resolution through written communication within 10 Business Days.

9.2 If resolution cannot be reached, disputes may be referred to mediation or arbitration in accordance with the Arbitration Foundation of Southern Africa (AFSA) Rules or an equivalent body.

9.3 Nothing in this clause prevents Wagner & Company from pursuing debt recovery or urgent relief in a competent court.

10. Agreement and Acceptance

10.1 By accessing our Site, requesting services, or signing an agreement, you acknowledge and agree that:

  • You have read and understood this Payment & Cancellation Policy;

  • You are authorized to enter into this agreement on behalf of yourself or your organization;

  • You consent that this Policy forms part of the binding contractual relationship between yourself and [Your Business Name].

10.2 Continued use of our Site and Services after updates to this Policy constitutes acceptance of the revised version.

11. Governing Law and Jurisdiction

11.1 This Policy is governed by the laws of the Republic of South Africa, and where applicable, subject to international consumer and contract laws.

11.2 Any dispute or claim shall be subject to the exclusive jurisdiction of the South African courts, except where mandatory consumer laws in your jurisdiction provide otherwise.

12. Contact Information

For billing, payment, or cancellation queries, contact:
Wagner & Company
Email: info@wagnerconsultancy.com

Effective Date: 1 October 2025
Last Updated: 26 November 2025